Frequently Asked Questions
What do I need to bring to my appointment?
Please be sure to bring your insurance cards, your driver's license and a list of any medications that you currently take to every visit. Also, please bring any reports or X-ray films that you have had done recently.
Do I need to pay at checkout?
Co-pays are due at the time of service. We will then file insurance claims for any insurance company with which we participate and bill you for any balance due for deductibles or difference on co-pays.
Do you accept credit/debit cards for payment?
We accept cash, checks, debit cards, and MasterCard, VISA and Discover cards. Payments can be made in person or by phone to our business office.
Do I need a referral to see one of the surgeons?
We do ask that all new patients be referred from a practicing physician or nurse practitioner; however, patients with an obvious surgical problem may be seen without a referring physician.
What are the office hours?
Our office hours are 9:00 a.m to 4:30 p.m., Monday-Thursday, and 9 a.m. to 2:00 p.m. on Friday. Each doctor has his own scheduled days during the week to be in the clinic as he performs surgery around his clinic times. We have a 24-hour answering service for after-hours calls. No matter what the time, one of our physicians or nurses will always be available to return your call.
Who notifies my insurance company of impending surgery?
Our clinic will assist you in pre-certification of your surgical procedure with your insurance company. The patient and/or policyholder will need to verify their benefits, that their procedure is performed in an in-network facility and that all managed-care restrictions are followed.
With which insurance companies do you participate?
Currently, we are participating with Medicare, Blue Cross Blue Shield, Aetna, UnitedHealthcare, TRICARE, Humana and many others. Please check with our office and/or your insurance company to verify that benefits will be paid on an in-network provider basis. Our business office is available to assist you in this regard.
How is my surgery scheduled?
Once a decision to schedule surgery is made with your doctor, our scheduling nurse will assist you. She will make your reservations with the hospital or surgery center, schedule the operating room and anesthesia, and make any necessary appointments for preoperative lab work or consultations with other physicians involved. You will be given information that you will need to take to the surgery appointment. You will also receive information about any surgical preps that you will need.
What if I need to change or cancel my surgical reservation?
You will need to contact our scheduling department to change or cancel any reservations that have been made on your behalf. You may also contact them if you have any questions regarding the information given to you.
What do I need to do to obtain a copy of my medical records?
You will need to sign a medical records release form stating the dates of service that you need released, as well as the name and address of where the records should be sent or faxed. You will find these forms on our website under 'Patient Forms.'
Do you complete disability claim forms?
Yes, our office is happy to complete your disability/cancer policy forms. Please complete the patient/policyholder information and forward them to our office. We will then complete the physician statement showing the disability dates and forward them to your insurance company or you. The first one is free, and every other one is $10.